Dear All,
I hope that you are all enjoying the summer so far and that business is blooming for you. Here at In8, we have been undergoing some major changes!
As of July 1st 2008, In8 Design will be know as ‘Meon Creative’. After many years as In8, we feel it is time to make a change to coincide with other changes within the business. We hope you like it!
Increased Availability
Due to the closure of some recent commitments, we are now able to offer increased availability during office hours. As a result we are also investigating into restructuring our support processes.
New Support Structure
Feedback from some of our clients has indicated that you would like a more rigid support structure. Our initial thoughts are to introduce an SLA system where the client will be entitled to a number of monthly updates and SEO maintenance for a fixed monthly fee. We will of course, continue to offer 3 months free support after your website go-live date and technical problems are also covered throughout.
We would like your feedback on our ideas for a new support structure - if you would like to take part in our survey, please let us know and we will contact you when it takes place.
What does the re-brand mean?
As of July 1st 2008, all invoices, literature and stationery will be branded Meon Creative. All cheques and direct debits should be made payable to Meon Creative. Our telephone numbers will remain the same, but our web address will change to www.meoncreative.com as well as our email addresses, although our old addresses will work for the next few months.
We hope these changes will enable us to provide a better service to both our new and current customers.
Thank you for your time.
Anna Tarrant
Meon Creative